Privacy & Confidentiality
Effective Date: August 2026
At Solace Therapeutics, I understand that your personal information—particularly your health information—is private and deserves to be treated with the utmost care and respect. This policy explains what information I collect, why I collect it, and how it is protected.
Information I Collect
When you contact Solace Therapeutics or book an appointment, I may collect personal information including:
Your name
Phone number
Email address
Home address (if provided)
Date of birth (if relevant to treatment)
Emergency contact details
Health history and medical information relevant to your massage treatment
Payment information (processed securely through Stripe)
Appointment history
You are not required to provide health information, however this may affect my ability to provide treatment safely.
Why I Collect Your Information
Your information is collected to:
Book and manage appointments
Provide safe, personalised massage therapy
Assess whether treatment is appropriate
Communicate about your appointments
Process payments
Maintain accurate clinical records
Meet legal and professional obligations
Health Information
Any health information you provide is treated as strictly confidential.
Your treatment notes are securely stored and are only used to support your ongoing care.
Your information will never be shared without your permission unless required by law or where there is a serious risk to your safety or the safety of others.
Payments
A booking deposit is required to secure your appointment when booking online.
The remaining balance can be paid at your appointment using EFTPOS, cash, or online payment.
Online payments are processed securely through Stripe. Solace Therapeutics does not store your credit card or payment details.
Website & Cookies
This website may use cookies and analytics tools to understand how visitors use the website and to improve your experience.
These tools may collect anonymous information such as:
Pages visited
Time spent on the website
Device type
Browser information
This information cannot generally identify you personally.
Email Communications
If you choose to contact Solace Therapeutics by email or subscribe to updates, your email address will only be used for the purpose you have requested.
You may unsubscribe from marketing emails at any time.
How Your Information is Stored
Reasonable steps are taken to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
Electronic records are stored securely using password-protected systems.
Accessing or Correcting Your Information
You have the right to request access to the personal information held about you and to request corrections if you believe it is inaccurate.
To make a request, please contact:
Kellie Jordan
Solace Therapeutics
📧 solacetherapeuticsnz@gmail.com
📞 027 529 9113
How Long Information is Kept
Client records are retained for the period required by applicable New Zealand laws and professional standards, after which they will be securely destroyed or permanently deleted.
Third-Party Services
Solace Therapeutics uses trusted third-party providers including:
Squarespace (website hosting)
Squarespace Scheduling (appointment bookings)
Stripe (payment processing)
These providers have their own privacy policies governing how they manage personal information.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in services, technology or legal requirements.
The latest version will always be available on this website.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Solace Therapeutics
Kellie Jordan
📧 solacetherapeuticsnz@gmail.com
📞 027 529 9113
📍 273 St Hill Street, Whanganui 4500