Booking & Cancellation Policy
Thank you for choosing Solace Therapeutics. My aim is to provide a calm, welcoming, and professional experience for every client.
The following policy helps appointments run smoothly and ensures treatment times are respected for everyone.
Booking Your Appointment
Appointments can be booked online through the website.
Balance is payable at the end of your appointment by EFTPOS, Cash or online payment.
Cancellation & Rescheduling
Life doesn't always go to plan, and I understand that sometimes appointments need to change.
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
With 24 hours' notice, your booking deposit will be transferred to your new appointment.
Deposits are non-refundable for:
Cancellations made with less than 24 hours' notice
Missed appointments (no-shows)
Where genuine emergencies or exceptional circumstances arise, these will always be considered with kindness and discretion.
Late Arrivals
If you arrive late, your treatment time may need to be shortened so that other clients are not delayed.
Where possible, I will always provide your full treatment time, however this cannot be guaranteed.
The full appointment fee may still apply.
Health Information
Your safety is my highest priority.
Please complete your confidential health history form honestly before your first appointment.
If your health changes before your appointment, or you are unsure whether massage is appropriate, please get in touch. This includes if you:
Become pregnant
Begin new medication
Receive a new medical diagnosis
Are scheduled for surgery
Begin cancer treatment or other significant medical care
I'm always happy to discuss your individual circumstances before your appointment.
Your Appointment
Please arrive a few minutes before your appointment time so you can relax and settle in.
If this is your first visit, we will spend a few minutes discussing your health history, treatment goals and any questions you may have before your massage begins.
Payment
Balance is payable after your appointment by:
EFTPOS
Cash
Online payment
Online payments are processed securely through Stripe.
Questions?
If you have any questions before booking, or you're unsure which treatment is right for you, please don't hesitate to get in touch.
I'm always happy to answer your questions and help you choose the most appropriate treatment for your individual needs.
Kellie Jordan
Solace Therapeutics
📞 027 529 9113